Integrate any customer live chats from WhatsApp, Facebook Messenger, email, Twitter, Instagram, and SMS into MS Teams or Slack using Captivate Chat
“ Are you ready to streamline your customer communications and improve team collaboration? ”
Multi language support for global reach
Communicate with customers directly from Teams or Slack
Get a clear view of all customer conversations from any channel in one place
Native integration with Teams or Slack, no more chat folder chaos
Never miss a chat with advanced workflow management
Compatible with any bot, including GPT and Watson
Powerful reporting to track your performance
For the App, head over to the Teams App Directory and search for ‘Captivate Chat.’ Once you find it, click ‘’Install’’ to add the App to your Teams account. 
for the App or head over to the Slack App Directory and search for ‘Captivate Chat.’ Once you find it, click ‘’Install’’ to add the app to your Slack account.
Next, create an account on Captivate Chat by visiting our website and signing up. This will give you access to all of Captivate Chat’s powerful features and allow you to start using the App.
You’ll need to configure a Hub which is where all your customer’s requests and conversations will be routed. For web chat, connect a web widget and a default welcome bot to Teams. This will ensure that all customer requests are captured and properly directed to the right team member.
You’ll need to configure a Hub which is where all your customer’s requests and team conversations will be routed.
To set up web chat, connect a web widget and a default welcome bot to Slack.
This will ensure that all customers requests are captured and properly directed to the right team member.
We price based on the number of conversations per month, with an increase across each tier.
Use every feature in the platform for free for ever. Ideal for low volume users.
Free
Around 1 new conversation a day
Unlimited
0 - 20
Ideal for situations where there are occasional escalations to humans, or occasional need for chat on smaller eCommerce sites.
£69
£52
Billed annually
Around 1-7 daily new conversations
Unlimited
20 - 200
More frequent bot chats and escalations to humans sitting in Teams or Slack.
£99
£74
Billed annually
Around 7-35 daily new conversations
Unlimited
200 - 1,000
For businesses with more complex volumes and requirements
£POA
£149
Billed annually
Bespoke features, on prem or advanced AI/ML
Unlimited
Unlimited
We have an ever-increasing list of integrations for live chats
We have an ever-increasing list of integrations for live chats, chatbots and channels but sometimes customers will need one we don’t have.
The way we have built the platform allows us to quickly add more at a low cost so you’re not restricted in your choice. What’s more, because we share integrations with all our customers, we offer new ones at a discounted price
Russel Acton, 
eCommerce Shopify User, CMO
Gavin Badcock, CEO, 
Stephen Holt- Bjornerud, Founder, 
Russel Acton,
Captivate let’s our recruiters chat with candidates from Teams using WhatsApp as well as new candidates and customers chat to us in Teams from the web. A brilliant tool.
eCommerce Shopify User, CMO
Gavin Badcock, CEO,
Stephen Holt- Bjornerud, Founder,
