Chatbots are Really Annoying
Do you know what’s really annoying? For a start, people who ask questions like that, where you are meant to say “what”, so they have your attention. But also chatbots. Chatbots are everywhere, but they tend to be everywhere annoying people. As a recent trend in customer service, they’re supposed to make life easy for […]
The Revolutionary Advantages of ChatGPT in Customer Service
ChatGPT, a cutting-edge artificial intelligence language model developed by OpenAI, is transforming the landscape of customer service. Unlike traditional chatbots, ChatGPT’s advanced capabilities allow it to understand natural language and provide personalized and accurate responses, making it an indispensable asset for businesses seeking to improve their customer experience. Unlike previous chatbot technologies, which often required […]
Ai Stocks To Watch In 2023
AI Stocks To Watch In 2023 As the world continues to become more reliant on artificial intelligence (AI), investors are increasingly looking for the best opportunities to get involved in the industry. Here are a few stocks to watch in ’23. Investors should take note of the following stocks to watch in 2023 Microsoft Corporation: […]
Why not open up your internal collaboration tool to your customers so they can benefit from your most valuable asset, your people?
Why don’t some companies just punch me in the face? It would be a better CX. We all know that sinking feeling when you accept that you have run out of road and you will have to contact some mega-organisation. We are aware that the organisation has spent the last 10 years hiding its phone […]
How Will ChatGPT Affect The Live Chat Industry
ChatGPT (short for “chat Generative Pre-training Transformer”) is a variant of the GPT language model, which was developed by OpenAI specifically for chat-based applications. As a language model, ChatGPT is able to generate human-like text and can be used to power a variety of chat-based applications such as chatbots, virtual assistants, and messaging platforms. The […]
How To Combine Live Chat, Chatbots And Omnichannel
As more and more consumers shift their shopping habits to include online and mobile channels, retailers are looking for ways to provide a consistent and satisfying experience across all of these touchpoints. One way to do this is through omnichannel chat, which allows customers to communicate with a retailer through a variety of channels, including […]
Which WhatsApp Inbox?
With WhatsApp now having the largest share of any messaging app (over 2 billion users), companies all over the world are experiencing a similar issue – employees and customers are using WhatsApp as a communications channel outside of regular IT with negative effects in productivity and compliance. Businesses such as […]
Become an Affiliate
Microsoft Teams Live Chat Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer […]
Using Slack with Live Chat will Ease your communication
Using Live Chat, you can direct customers from specific pages to specific groups according to their needs. Moreover, with the help of Slack channels, you can ensure that customers who click through to the pricing page chat with sales representatives. Integrating Slack with LiveChat lets you turn a chat into a public or private channel. […]
How chat and massaging will change in the next few years?
We’re using messaging apps more and more, from simple text-based services to chatbots. Thus, there is an explosion of messaging apps of all shapes and sizes. Messaging apps have overtaken social networks in monthly users, and the gap continues to grow. Businesses and companies are willing to integrate messaging options into their working platforms. In […]
