Builders can talk to Customers and Trades from MS Teams.
During our recent loft conversion, we were using WhatsApp to communicate with our builder but internally they had MS Teams. Their Trades used WhatsApp so it was a mess. The Captivate Hub is the perfect solution for this problem because it brings all your communications into one place so you never lose chats or have […]
WhatsApp into Microsoft Teams
The Captivate Hub lets your clients use the app of their choice, typically WhatsApp, to chat with you and your back office in Microsoft Teams. This brings you closer to your client, buyer or vendor. But not too close – you get to choose who has access! You’ll need a WhatsApp for Business number which […]
Bring WhatsApp customers into Microsoft Teams
The Captivate Hub is a new messaging platform that allows your clients to chat to you using WhatsApp right into a Microsoft Teams channel. This means they have great customer experience and don’t lose messages. You also get all the benefits of Microsoft Teams such as integrations, bots, files etc. With just one click, your […]
25% Call Reduction at Redbridge Council
The chatbot built in just two weeks for Redbridge Council over Christmas has helped reduce contact centre call volumes by 25%. At it’s peak on January 2nd the bot handled 185 unique sessions and over 1600 messages. You can read an article about it in the Ilford Recorder here. Cabinet member for transformation and engagement, Councillor Helen […]
SPF Is now an IBM Reference
SPF Private Clients Finding diamonds in the rough: harnessing AI solutions to identify the best mortgage leads The UK’s Help to Buy scheme helps first-time buyers onto the property ladder – and floods mortgage brokers with complex and time-consuming mortgage applications. To help process leads, SPF Private Clients engaged IBM Business Partner Captivate to create […]
Polynomial.ai – Making cutting edge deep-learning accessible to enterprises
“Enterprise automation & intelligent workflows is one of the biggest investment areas in the enterprise tech landscape. And to meet this demand, countless startups and solutions from existing tech players have sprung up. But almost all fail to convert the promise into reality because of lack of true world-class AI powering these solutions. Automation without […]
Leaders from Google, Adobe, and more talk benefits and bias at the Conversational AI Summit
“I’m extremely excited about the future of the intersection between conversational AI and the multitude of platforms that are being developed around these capabilities,” said Linden Hillebrand, VP Global Customer Success and Support at Cloudera during his opening remarks at the Transform 2020 Conversational AI Summit.” [button link=”https://venturebeat.com/2020/07/21/leaders-from-google-adobe-and-more-talk-benefits-and-bias-at-the-conversational-ai-summit/” color=”orange” newwindow=”yes”] Read More[/button]
Imagine going to a chatbot party
You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and summon up the courage to go up to another bot. You: Hi, where can I get a drink? Jokebot: I don’t know, I’m the […]
Chatbot Spaghetti (Sprawl)
What on earth is chatbot spaghetti? If you’re deciding to install a chatbot in any kind of sizable organization, you’d better think about it first. The shift of buying power from IT to business means that business units in organisations are being sold applications and tactical chatbot solutions that are great for them but don’t […]
Machines That Can Understand Human Speech: The Conversational Pattern Of AI
“Early on in the evolution of artificial intelligence, researchers realized the power and possibility of machines that are able to understand the meaning and nuances of human speech. Conversation and human language is a particularly challenging area for computers, since words and communication is not precise. Human language is filled with nuance, context, cultural and […]
