Chat Solutions

Captivate Chat is an enterprise chat solution designed to meet the needs of businesses of all sizes. Our platform provides a host of features that are designed to streamline communication, improve productivity, and enhance user experience. While our standard SaaS offering delivers great value, we understand that some businesses have unique requirements that cannot always be met by an out-of-the-box solution. That’s why we offer bespoke solutions and builds that can be tailored to meet your specific needs.

Our Enterprise Chat solutions provide businesses with a flexible and powerful platform for communicating with customers, partners, and employees. With our solutions, you can have your own Captivate Chat platform hosted on-premise, giving you complete control over your data and security. This feature is particularly important for businesses that are concerned about data privacy and security. With on-premise hosting, you can ensure that your data is protected and compliant with data privacy regulations and fully accessible to your data scientists to work on.
One of the key features of our platform is cross-organizational chat routing. This feature allows businesses to collaborate and communicate with partners and stakeholders from different companies. With cross-organizational chat routing, employees can chat with colleagues and customers without needing to switch to different platforms. This streamlines communication and enhances productivity, enabling businesses to achieve more in less time.

Our solutions also come with advanced natural language processing (NLP) capabilities. With our AI-powered ALCA, you can automate chat workflows and improve user experience. ALCA allows you to control chat sessions more effectively by enabling end-of-session commands and other advanced functionalities. This enables businesses to offer personalized and effective support to customers, improving customer satisfaction and loyalty.

We also offer bespoke integrations that allow you to seamlessly integrate your own channel, chatbot, or live chat platform with our solutions. This feature ensures that you can tailor the platform to meet your specific needs and requirements. We understand that businesses have unique requirements, and our bespoke integrations ensure that your communication platform is designed to meet your unique needs.

If you require new channels, chatbots, or live chats, specialty reporting, integrations with certain systems, as well as support for physical devices such as IoT controllers, just Contact Us. Our platform is packed with features, and the list is ever-growing. We are happy to build new features to meet your unique needs. Our team of experts can work with you to understand your requirements and design bespoke solutions that meet your needs.

For larger bespoke projects, we work with our sister company, Captivate Recruitment, who specialise in tech and dev talent, particularly ML and AI, to quickly gain access to high-value developer talent. We are experts at getting the best talent for your project. Our recruitment team has extensive experience in identifying and recruiting top developer talent, ensuring that your project is completed on time and within budget.
Captivate Chat is the easiest to use, feature-rich, flexible platform on the market. Our platform is designed to meet the needs of businesses of all sizes, from small startups to large enterprises.

We understand that businesses have unique requirements, and our bespoke solutions and builds ensure that your communication platform is designed to meet your unique needs. Contact us today to learn more about our bespoke solutions and builds, and how we can help your business achieve its communication goals.

Want to know more? Please Contact Us.